Terms & Conditions
These Terms and Conditions, along with the confirmation email We send You after You make Your reservation (“Confirmation Email”), form a binding contract between You and Us, effective as of 24 hours after We send the Confirmation Email to You (“Agreement Date”).
In these Terms and Conditions, “Agreement” means these Terms and Conditions and the Confirmation Email collectively. “You”,“Your”“Client” or “Clients” means the person or persons making the reservation and those who will be staying at the Property as guests. “Host”,”We,” “Our,” “Ours,” and “Us” means Pitton Vacation Villas, LLC (PVV), a Saint Lucia limited liability company.
We manage the rental property located at the address identified in the Confirmation Email(“Property”). With this Agreement, You and We (collectively, “Parties”) wish to agree on the terms of Your renting the Property on a short-term basis for vacation purposes. Therefore, the Parties agree as follows:
Rejection of Agreement
By making a reservation and payment on Our website, travel agent (airbnb, home away etc.) or any other means, You are agreeing to accept or reject this Agreement within 24 hours of Our sending You the Confirmation Email. To reject this Agreement, You must respond to the Confirmation Email at booking@pitonvillas.com and notify Us that You wish to reject this Agreement. If You do not reject this Agreement within 24 hours of Our sending the Confirmation Email, You will automatically be deemed to have accepted this Agreement.
PAYMENT POLICY
Once you reserve a villa or house, a deposit of 25% of the rental rate is due within 7 days of booking confirmation. Failure to pay the deposit within this period will result in your booking being cancelled. The balance due of rent must be paid in full at least 4 weeks (30 days) prior to your arrival.
If the booking is made within 4 weeks of departure, then full payment must be made at the time of booking.
FORM OF PAYMENT
All payments prior to your arrival date shall be paid by bank transfer or PayPal, unless otherwise agreed. Bank account details will be provided once the booking request has been confirmed.
Damage deposit, also “Security Deposit”, shall be paid locally in cash.
When arranging an international payment into our Saint Lucian bank account for your villa rental the Payee is responsible for the payment of any associated bank charges charged by either the Payee or the Beneficiary bank.
CANCELLATION POLICY
By client – Any cancellation by the client must be notified in writing to the owner. The following charges will apply:
- More than 60 days – Full refund, minus banking fees
- 60 – 30 days – Deposit
- 30 – 15 days – 50% of rental charge
- 14 days or less – 100% of rental charge
Days refer to days before check-in date. Timezone of the host is marked – UTC-4
By owner – The owner reserves the right to cancel the booking if the balance payable is not received 4 weeks prior to arrival. If through circumstances beyond the owner’s control it is necessary to cancel the rental agreement, the owner will refund any monies paid by the client, subtracting any banking or handler fees, without interest or further compensation.
SECURITY DEPOSIT
Security Deposit of $400 for the villas and $200 for the houses and cottages will be required on arrival day to cover any breakage or damage whilst staying in the villa.
The Security Deposit will be returned to the client via bank transfer up to four weeks after leaving the villa, provided there are no damages, missing items, no additional cleaning for villas left abnormally dirty and no other outstanding charges.
If the Security Deposit is not sufficient to cover any costs or damages caused by You or for which You are responsible under this Agreement, You will be responsible for paying Us the difference promptly upon Our request.
WHAT IS INCLUDED
The villa rental includes the cost of a weekly delivery of bed linen and towels (one bath towel and one hand towel per guest), a mid-week cleaning, an end of stay cleaning, water, electricity, Wi-Fi, maintenance of swimming pool and garden. Mid-week cleaning includes cleaning bathrooms and floors. It does not but can include cleaning the kitchen, changing the linen and/or towels or washing the laundry.
Any defects or deficiencies must be reported within 24 hours of client\’s arrival. After this time it will be assumed that everything is in order.
All villas are fully furnished. Rearranging the furniture or removing any items from the villa is strictly prohibited.
If the Property is equipped with a television, receiver, video player, radio, sound system, or related or similar electronics, replacement or repair is not guaranteed and no refunds will be given for malfunctions of such equipment.
If the property is equipped with a dishwasher, washing machine, dryer, fridge, freezer or any other large appliance, replacement or repair is not guaranteed and no refunds will be given for malfunctions of such equipment/and or is at the discretion of the homeowner.
OCCUPANCY
Only persons registered on arrival day may occupy the villa. All additional persons require explicit approval by Us.
Under no circumstances may more than the maximum number of persons specified in the villa description occupy the villa. Should a group misrepresent themselves, they will be required to vacate the villa without refund or pay additional charges as determined by Us.
ARRIVAL/DEPARTURE
Reservations are for a minimum of 3 nights (other than by prior arrangement). The villa is available after 3 pm (local time) on the day of arrival and must be vacated by 11 am on the day of departure, unless otherwise agreed in writing.
If You fail to check out and give Us possession of the Property on time on the Check-Out Date, We may charge You daily rent for the time You holdover at a rate equal to the lesser of: (a) 200% of the amount of the daily rent set forth in the Confirmation Email; or (b) the maximum rate permitted by applicable law.
We’ll need to know client\’s arrival information (arrival time, departure time, airline, flight number) at least two days prior to his arrival. While en route, it is required that the clients calls us at least 120 min before arrival, so we can arrange our representative to meet the client in front of the villa.
Check in is possible till 7:30 pm (local time). After that time guests will not be able to enter the villa premises and will need to wait until 9:00 am next day, unless otherwise agreed in writing.
KEYS AND LOCAL CONTACT NUMBERS
Instructions for key collection will be sent once the total balance of rent is settled, together with a local contact telephone number of a representative. You can always call the number presented on this site: (+1 758) 284 0890
All keys must be returned before departure or left at the agreed upon location.
CLIENTS RESPONSIBILITIES
Clients must keep the house and all furniture, facilities and equipment in the same state of repair and condition as at the start of their stay. At the end of the hire period, the property and its contents, including all equipment, furniture, utensils, etc must be left clean and tidy which includes the crockery and cutlery cleaned and stored in the appropriate cupboards and ensure that the cooker, oven, fridge and microwave are clean. Barbecue must be left clean and all rubbish needs to be cleared away from the property and placed in the communal dustbins. A cost of $20 will be deducted from the security deposit should it be necessary for the housekeeping staff to either clean the BBQ or discard any rubbish that has been left after the villa has been vacated.
Clients are responsible for all damage or loss which occurs to the property or its contents during their occupation and will be responsible for paying appropriate compensation to the owner in case of any damages.
SECURITY
Clients are responsible for the security of their villa during occupancy. Clients must keep all windows and doors locked securely at all times when not on the premises.
Any valuables left at the property are at client\’s own risk. The owner is not responsible for loss or breakage of client\’s personal goods. As with all the rental properties there is a risk of burglary. It is client\’s responsibility to advise the owner immediately in case of burglary. The owner accepts no responsibility for any loss or damage due to theft or any security related incident however caused.
Clients are responsible for keys and gate remotes. There is a 50€ charge for each set of lost keys. Gate control units will be charged at replacement cost.
TRAVEL DOCUMENTS
It is the responsibility of the clients to ensure that all those travelling in the party have complied fully with all passport and visa requirements in place at the time of travel. Any failure in this respect may result in their travel arrangements being amended and/or curtailed with consequential losses in respect of their villa booking. In such circumstances no liability attaches itself to the owner.
RIGHTS OF ACCESS
The owner of the villa and/or their representatives shall be allowed free access to the house at any reasonable time during the holiday occupancy for the purpose of linen changes, inspection of the property, maintenance or in case of emergencies, e. g. failure of any facilities.
SWIMMING POOL AREA
Use of the swimming pool is at the client\’s own risk, including any maintenance tools. Clients are specifically advised not to allow unsupervised children near the pool.
Clients must rinse off any excessive sunscreen, sand, dirt, ocean water, sulphur springs water before using the pools.
No glass of any kind is allowed in the pool area.
No cleaning of goods, laundry, foods, raw meat and fish allowed in the pool. No adding of soaps, detergents or other liquids to the pool.
SMOKING POLICY
Smoking is not permitted anywhere in the house. However, clients may smoke on balconies and terraces. Ashtrays are not provided for clients’ use and littering is expressly forbidden.
If clients are found to have smoked inside the villa, the full security deposit will be forfeited to cover the costs of cleaning the Air Conditioning System and fumigating furnishings etc. The owner reserves the right to pursue the lead client for any additional charges as a result of having to relocate future clients whilst the villa is being cleaned and fumigated.
INSECTS & PESTS
Insects and pests are inevitably present in Saint Lucian / Caribbean climate. Within reason, this is normal and the owner cannot take action to totally eradicate the problem but only control it. Only when, in the owner’s reasonable opinion, pests in the living accommodation become a serious nuisance will further action be taken. Please contact the owner or his representative as soon as possible if you experience a problem with insects or pests and they will act accordingly. Failure to report a problem immediately cannot be deemed an excuse by the client to claim compensation.
PETS
Pets of any kind are NOT allowed in or on the villa’s premises. A pet, or evidence of a pet, found on premises will cause immediate eviction, and the client\’s rent and deposit will be forfeited to cover the costs of professional cleaning the carpets and furnishings etc.
DRUGS & HAZARDOUS MATERIALS
Client and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids, guns or other explosives or articles deemed hazardous to life, limb or property.
LIABILITY
Joint and Several Liability. Each person renting or occupying the Property is jointly and severally liable under this Agreement, and We may proceed against any one or more of You without first proceeding against any other.
No liability is accepted by the owner for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the villa or pool.
The owner cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Terms and Conditions, ‘force majeure’ means any event which we could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control.
BUILDING WORK
In the event of building works taking place by local authorities, private developers or neighbors, it is important to note that the owner is not responsible for such work, is unable to stop such work taking place or unable to control the level of noise, neither can the owner be responsible for any building works that take place during a holiday.
COVID-19 Notice and Disclaimer
On March 11, 2020, the World Health Organization declared COVID-19 a global pandemic. COVID-19 has changed a lot about the way We at Piton Vacation Villas do business and the ways in which We interact with guests.
While much uncertainty and apprehension around COVID-19 remains, We do know that COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. It may also spread by touching a surface or object that has the virus on it, then touching Your mouth, nose, or eyes. Some evidence suggests that COVID-19 can live on certain surfaces for several days.
At Piton Vacation Villas, We have implemented various preventive measures aimed to reduce the risk of the spread of COVID-19 among Our guests, homeowners and employees. However, We do not guarantee or warrant against the risk of infection.
None of the information provided herein is intended as medical advice. This Notice and Disclaimer is intended as a warning to our guests of the risk of contracting COVID-19, a disclaimer of Our liability and the liability of Our homeowners associated therewith, and an explanation of some of the things We’re doing to mitigate the risk of the spread of COVID-19, as well as some of the things We believe Our guests can do to help.
Here’s what We’re doing:
(1) We have enhanced Our cleaning procedures, giving special attention to cleaning and disinfecting frequently touched surfaces such as tables, faucets, railings, light switches, and doorknobs.
(2) We have implemented a company-wide policy designed to limit physical interactions between employees and guests, owners, vendors, and visitors in our offices, as well as physical interactions among Our employees. To the fullest extent possible, Our employees are working remotely. Employees working in or around Our offices, working inside of Our homes, and physically interacting with guests and owners are directed to adhere to specific general hygiene and social distancing requirements.
(3) Our employees will wear masks while inside of Our homes and while interacting with guests outside of Our offices.
(4) To further limit physical interactions, Our staff will work with guests via phone or video conference to troubleshoot any maintenance or service requests. Our staff will enter guest-occupied homes only if requested and absolutely necessary. Maid services are agreed upon beforehand.
Here’s what You can do:
(1) Staying healthy and mitigating the risk of contracting COVID-19 will require Your help. Protect yourself and exercise social responsibility. Maintain at least six (6) feet social distancing from others when possible. Wear a mask, particularly in places like grocery stores and other public-serving businesses. Wash Your hands using soap and water for at least twenty (20) seconds as frequently as possible. Carry hand sanitizer and use it frequently. During Your stay, regularly clean and wipe down high-touch surfaces. Clean and wipe down personal items such as phones and wallets, and clean areas inside of Your vehicles, such as steering wheels. Avoid contact with others who are sick. If You feel sick, isolate yourself from others and seek medical attention.
COMPLAINTS
In the unlikely event that clients have a complaint about the villa or its contents whilst on holiday, it must be reported immediately to the owner or his representative who will take reasonable steps to resolve the matter. The owner shall have no liability for any complaint submitted after the completion of the hire period. Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person\’s opinion but not the opinion of someone else. If a client chooses to leave a rental over a subjective issue he must take responsibility for his decision as no refund will be considered in this situation.
No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, internet, pool filtration systems, air conditioning, television or satellite service, appliances, etc. It is the client\’s obligation to report any problems or damage to their villa immediately.
LAW AND JURISDICTION
Integration of Entire Agreement. This Agreement is the final, entire agreement among the Parties pertaining to the subject matter of this Agreement, and supersedes all previous agreements and understandings pertaining to this Agreement or its subject matter.
No Waiver; Amendments. A failure by Us to require strict performance of any provision of this Agreement, or to exercise any right or remedy arising because of a breach, is not a waiver of that breach or any other covenant, duty, agreement, or condition. Any extension or waiver by Us of any provision in this Agreement will be valid only if set forth in writing signed by Us. This Agreement may not be amended or modified except by a written instrument executed by all of the Parties.
Interpretation. No provision of this Agreement may be interpreted for or against any Party on the basis that it drafted such provision, and no presumption or burden of proof may arise disfavoring or favoring any Party because of the authorship of any of the provisions of this Agreement.
Severability. If any provision of this Agreement is determined to be invalid, illegal, or unenforceable in any respect for any reason, the validity, legality, and enforceability of that provision in every other respect and the remaining provisions of this Agreement will not, at the election of the Party for whose benefit the provision exists, be in any way affected or impaired.
Applicable Law. This Agreement will be governed by the laws of the State in which the Property is located without regard to the choice of law or principles of conflict of law.
Last updated: 15 May 2022
